Techniques for effective hiring processes and motivational interviewing.

Hiring the right talent is crucial to delivering outstanding customer service. This one-day training session focuses on equipping participants with the skills and knowledge to identify, attract, and select the best candidates, ensuring they fit seamlessly into your service-oriented culture.

By the end of the training, participants will be proficient in creating a robust hiring process that attracts and selects the right talent, ultimately enhancing the customer service capabilities of their organization.

Tim Dyck, of Best Culture Solutions, will join this session to share hiring practices insights.

Topics to be covered in This Session

1. Importance of Hiring the Right Talent for Customer Service.

2. Identifying Essential Skills.

3. Creating Clear and Compelling Job Descriptions.

4. Sourcing and Recruitment Strategies.

5. Unconscious Bias Awareness - Highlighting the Value of Diversity

6. Behavioral Interviewing Techniques.

7. Motivational Interviewing.

8. Cultural Fit and Alignment.

9. Legal and Ethical Hiring Practices.

10. Importance of Structured Onboarding.