Strategies for leaders to empower and drive customer service success.
This one-day training is designed for leaders to inspire their teams and drive excellence in customer service. By focusing on strategic leadership practices and behavioural science, participants will identify the customer-centered culture they want to create, learn how to influence employee behaviour, and lead by example to accomplish their desired results and outcomes.
By the end of this workshop, leaders will be equipped with the strategies and insights needed to foster an empowered, customer-focused team, ready to deliver exceptional service.
Topics to be covered in This Session
Defining the Role of Leadership in Customer Service.
Understanding Your Why and What Motivates You to Lead.
Understanding Your People and What Motivates Their Behaviours.
Defining a Customer-Centered Culture.
Communicating Your Vision to Your Team.
Setting Clear Expectations.
Identifying What is Working and How to Leverage.
Identifying Obstacles Preventing Success.
Ensuring All Skills and Tools Available Employee Success.
Creating a Feedback-Friendly Culture.
Understanding the Consequences Influencing Employee Behaviors.
Leading by Example.
Performance Tracking, Goal Setting and Measurement.