Building on initial learnings to sustain momentum.

This one-day training is designed to build from day 1 and 2, to create a strategic vision and action plan to move forward. Participants who are both leaders and individual contributors will take an engaged and empowered approach to achieving success in their customer service delivery.

By the end of this workshop participants will have an action plan of how to move forward and how to remain accountable to their commitments.

Topics to be covered in Day 3

1. Review of Day 1 and 2

2. Reflection on Actions to Date.

3. Creating a Future Vision.

4. Clarifying the Reason for Change.

5. Identifying Existing Successes and How to Leverage

6. Identifying Obstacles Preventing Success

7. Creating an Action Plan

8. Assigning Roles and Responsibilities

9. Accountability

10. Measurement- How Much, and by When?